1.1 The following statement explains the Privacy Policy of Astro Quake ("this Policy") regarding the personal information collected by Astro Malaysia Holdings (AMH) about you. Upon registration and from time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc.) in order to use the Astro Quake Website. By providing AMH with your details in the fields requested, you enable AMH to provide you with its services located at www.quake.com.my and its related services (" Astro Quake Service"). We will treat such personal information in accordance with this Policy. This privacy policy covers AMH and its website www.quake.com.my  and its related services.

1.2 The Astro Quake Service is provided to you subject to the Astro Quake Website Terms of Use & Notices and in accordance with the laws of Malaysia. AMH will act in accordance with current Malaysian legislation on personal information protection in this Policy and as far as practicable, aim to meet current Internet best practice.

1.3 The term Authorised Third Parties describes the contractors, agents and third party suppliers with whom AMH or other members of the Astro Group enter into agreements from time to time and persons with whom they may contract in order to provide the Astro Quake Services.

For the purposes herein, all words and expressions shall have the same meaning as in the Astro Quake Website Terms of Use & Notices, except where otherwise expressly stated.

By submitting your information, you consent to the use of your personal information collected by us, in the manner as set out in this Policy.



2.1 When AMH posts changes to this Privacy Policy, you will see the word "updated" next to the Privacy Policy link on the Home page of the Astro Quake Website. You should periodically review this Policy for changes. Your continued use and access of the Astro Quake Service and Astro Quake Website will mean you accept those changes.



3.1 The Astro Quake Website is not directed at parties under 18 years of age. If you are under 18, please get your parent/guardian's permission beforehand whenever you provide personal information to the Astro Quake Website. Users without this consent are not allowed to provide AMH with personal information.



4.1 Personal Information Collection

4.1.1 AMH collects and uses your personal information (i.e. personal information which identifies you, e.g., your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit/debit card information; lifestyle) only with your knowledge and consent when you use the Astro Quake Website, the Astro Quake Services, make use of our product and service enquiries, or when you respond to communications from AMH (such as contests, questionnaires or surveys) and other information collected on registration or through surveys.

4.1.2 When you request pages from the Astro Quake Website server, it automatically collects some information about your preferences, including your IP address. AMH uses this for online-billing and to help diagnose problems with the Astro Quake Website and server, to administer the Astro Quake Website and for the purposes set out in Section 5 below.

4.2 Non-personally Identifying Information

4.2.1 AMH automatically collects aggregate and demographic information about the use of the Astro Quake Website, including which pages are most frequently visited, how many visitors the Astro Quake Website receives daily, how long visitors stay on each page, your preferences and other similar sites based on your browsing (click-stream) activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps AMH to better provide you with a more enjoyable, customised service and experience in the future.

4.2.2 AMH uses the information available to create profiles of the Astro Quake Website user base. AMH may provide aggregate profile information of its users to advertisers to help tailor information from the advertisers to your interests. For example, AMH may inform advertisers that it has a certain number of Astro Membership users that have an interest in a topic and are interested in receiving information about the topic.

4.3 Third Party Information

4.3.1 AMH does not monitor or permanently store third party information save for the purpose of accounting, billing or record keeping, or unless required by law.



5.1 Your personal information will be used by AMH, the Astro Group or Authorised Third Parties, in support of the purposes stated at the time at which it was given or sought, and/or for the following reasons:

5.1.1 For the purposes of technical administration of the Astro Quake Website.

5.1.2 For research and development.

5.1.3 Statistical analysis.

5.1.4 Customer administration.

5.1.5 Profiling service preferences.

5.1.6 Finance and marketing operations and activities and/or as required in the provision of our services including but not limited to credit control services.

5.1.7 In compliance with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

5.1.8 To operate and provide the Astro Quake Service to you including but not limited to creating an AMH Membership; To support your questions about billing or use of the Astro Quake Service. To detect and prevent fraudulent activity.

5.1.9 To provide other goods and services by AMH or its designated representatives and/or business partners to you or parties designated by you and matters ancillary thereto;

5.1.10 To verify and process payment when you use the Astro Quake Website and/or the Astro Quake Service or purchase goods and services from AMH;

5.1.11 To verify and record your personal particulars including comparing it with information from other sources and using the information to communicate with you;

5.1.12 To conduct market research of the users of the Astro Quake Website and Astro Quake Service including the number of users, the frequency of use, profile of users and using such analysis for our business plans, the enhancement of our products and services, targeted advertisements and conveying such information in broad aggregate terms to third parties who have or propose to have business dealings with AMH;

5.1.13 To send you information, promotions and updates including marketing and advertising materials in relation to our goods and services and those of third party organizations selected by AMH;

5.1.14 To comply with any order of court or directive from authorities investigating any alleged offence, misdeed and/or abuse or to enforce any of the terms in the Astro Quake Website Terms of Use & Notices or, where such action is necessary to protect and defend the rights or property of AMH.

5.2 If AMH wishes to use your personal information for new purposes, AMH will offer you the means to consent to those new purposes by sending an email to the Webmaster account.



6.1 AMH will not sell or rent your personal information to third parties. Except as provided for herein, AMH will not disclose personal information about you to any third party without your consent.

6.2 AMH may from time to time, contact you on behalf of external business partners about particular goods, offers or services that may be of interest to you. In those cases, personal information that may identify you will not be transferred to the third party. All communication whether from AMH or our business partners will be sent to you by AMH.

6.3 AMH may however, need to work with Authorised Third Parties to provide part or all of the Astro Quake Website, the Astro Quake Service and/or other services to you or to perform market research and statistical analysis. In such situations, AMH will share your personal information as is necessary for the Authorised Third Party to perform these services, on a strictly confidential basis. These parties are not allowed to use your personal information disclosed to them except for the limited purpose of providing the particular service for AMH. By using and continuing to use the Astro Quake Website you are deemed to have consented to such disclosure.

6.4 Without limiting the above, AMH may disclose your personal information about you, and/or your Astro Membership to companies within the AMH Group for accounting or reporting purposes, subject to the terms of this Policy.

6.5 AMH may disclose your personal information to subsidiaries within the AMH Group or other organisations for the purpose as outlined in this Section 6. AMH may also provide your information to carefully selected third parties whose products or services it believes may be of interest to you. If you do not wish for AMH to disclose your information, please send an e-mail to Webmaster account.



7.1 The Astro Quake Website may contain, from time to time, links to other web sites. AMH is not responsible for the privacy practices or the content of such websites or of any third party. You should review the privacy policies of such websites when you visit them. This Policy applies solely to information collected by the Astro Quake Website.



What is a Cookie?

8.1 When you enter a website your computer will automatically be issued with a cookie. Cookies are text files that are placed in your computer's hard drive to identify your computer to our server. Generally, cookies themselves only record those areas of the site that have been visited by the computer in question, and the duration. Many websites do this whenever a user visits their site in order to track traffic flow.

8.2 Depending upon the type of browser you are using, you may set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to you.

AMH Cookies

8.3 AMH uses "cookies" to store and track information about you and your use of the Astro Quake Website. Unless you have an AMH Membership, AMH cookies in themselves do not identify the individual user, just the computer used. You may browse the Astro Quake Website anonymously until such registration.

8.4 The AMH cookie and information retrieved from the AMH cookie is used in line with the uses set out in Section 5 above and more specifically:

8.4.1 To help save and retrieve passwords used on the Astro Quake Website. This way, you will not have to re-enter information upon every new visit to the Astro Quake Website.

8.4.2 To track information such as the frequency and duration of your use of the Astro Quake Website, your click-stream as you go through the Astro Quake Website, your preferred sites, and help us determine whether you came to the Astro Quake Website from a particular Internet link or banner advertisement.

8.4.3 To analyse the profile of the Astro Quake Website visitors and users to helps AMH provide you with better service and to enhance our service.

8.4.4 To personalize the content, banners and promotions that you will see on the Astro Quake Website.

8.5 Most cookies are "session cookies," meaning that they are automatically deleted from your computer's hard drive at the end of a session. You are always free to decline the Astro Quake Website cookies if your browser permits, although in that case you may not be able to use certain features on the Astro Quake Website and you may be required to re-enter your password more frequently during a session.

Third Party Cookies

8.6 AMH uses other third-party advertising companies to serve ads when you visit the Astro Quake Website. In the course of serving advertisements to the Astro Quake Website, our third-party advertisers may place or recognize a unique cookie in your computer. These companies may use information retrieved from their cookies to provide advertisements on the Astro Quake Website and other websites about goods and services that may be of interest to you.



9.1 If you want to prevent one of these third-party companies from sending and reading cookies on your computer, you will need to visit each of their websites individually to request that you be removed from that system.


10.1 You will be given the opportunity to 'opt-out' of having your information used for purposes not directly related to the Astro Quake Service and Website at the point where AMH asks for information. If you do not wish to receive our promotional updates you may opt-out of receiving these communications by replying to UNSUBSCRIBE in the subject line in the email sent or by emailing us at the Webmaster account.

10.2 If you wish to correct, change or update your particulars in your Astro Membership, please click on "Settings" link, located on the top far right, above the navigation bar.

10.3 You may terminate and close your Astro Membership by logging and clicking on "Settings". Your e-mail must specify your user ID, and expressly state that you wish to terminate your Astro Membership.

Please quote your name, address, user ID and Astro Account/Astro Membership number. It would be helpful if you also provide brief details of what information you want a copy of. AMH may charge a reasonable sum permitted by Malaysian personal data protection legislation to cover our administration costs.

10.4 AMH reserves the right to refuse to provide our visitors with a copy of their personal information, but will give reasons for our refusal.


11.1 The Internet is not a secure medium, and communications over the Internet may be subject to third-party interception. AMH cannot accept responsibility for any unauthorised access or loss of personal information, save in accordance with the Astro Quake Website Terms of Use & Notices.

11.2 AMH has implemented security policies, rules and technical measures to protect your Astro Membership information from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees and data processors, who have access to and are associated with the processing of personal information, are obliged to respect the confidentiality of your Astro Membership information.

11.3 While AMH cannot guarantee that loss, misuse or alteration of data will not occur; AMH makes reasonable efforts to prevent such unfortunate occurrences.

11.4 Personal information that AMH collects from you will be stored and backed up securely in an environmentally-controlled location. Only authorized people with user ID and password from AMH have access to the information.

11.5 You must remember to log off from your Astro Membership and close the browser window after use so that no unauthorized party can have access. You must not, at any time, divulge your user ID and password to any third party.



12.1 It may be necessary to transfer your personal information to other group companies or service providers located in countries outside Malaysia. This may happen where our servers or suppliers and service providers are based outside Malaysia or where you use the Astro Quake Website and/or Astro Quake Service from countries outside Malaysia. In these instances AMH will take steps to ensure that your privacy rights are respected in accordance with this Policy.



13.1 If you have any questions about this Policy or your dealings with the AMH Web site, please write to:

Kindly contact [email protected]